INFO

RETURN POLICY

All pieces are handmade to order, please consider this when you make your purchase. Due to the nature of this handcrafted process all sales are final. By making a purchase from TERCERO, you are agreeing to the following terms. All orders placed through this online store are considered custom orders and, as such, the company is not required to provide a refund if you change your mind about your order for any reason. If you are not satisfied with your purchase, please contact us at info@ter-cero.com, We will gladly sort it out for you.

SHIPPING POLICY

Once the order has been processed and shipped you will receive an email confirmation with tracking information to the email address used to place the order. If there is a problem with your order and you received the wrong item or believe it is defective please contact us at info@ter-cero.com

JEWELRY CARE

Given that solid gold and silver are long lasting and resistant, you can wear your jewelry daily. However, small scratches will inevitably appear over time and it is normal for silver to tarnish.

REPAIRS

If a piece gets damaged and you need a repair contact us via email: info@ter-cero.com For any further questions or if you need assistance please feel free to contact us.