INFO

PAYMENTS

We accept Visa, Mastercard, and American Express, as well as Paypal.

✓ Secure payment processing

RETURN POLICY

 All pieces are handcrafted in our studio located in FL, USA. Please consider this when you make your purchase. 

 We at TERCERO believe in quality + design. We are confident in all our products and only use noble metals and stones.

We understand that purchasing jewelry online differs from physical shopping. If you are not satisfied with your purchase for any reason, please contact us at info@ter-cero.com, We will gladly sort it out for you. If you need to exchange your item for a different size, please email us and we will send you a return label.

CUSTOM ORDERS POLICY

When making a custom purchase from TERCERO, you are agreeing to the following terms. All custom orders placed through this online store are considered final sale, the company is not required to provide a refund if you change your mind about your order for any reason.

SHIPPING POLICY

Once the order has been processed and shipped you will receive an email confirmation with tracking information to the email address used to place the order. If there is a problem with your order and you received the wrong item or believe it is defective please contact us at info@ter-cero.com

JEWELRY CARE

Some of our pieces go through a special oxidation process and polishing. A silver polishing cloth will be provided with every purchase. Also you can use the DRY jewelry polishing wipes. Never use liquid cleaner as this will remove the oxidation. 

Given that solid gold and silver are long lasting and resistant, you can wear your jewelry daily. However, small scratches will inevitably appear over time and it is normal for silver to tarnish.

REPAIRS

If a piece gets damaged and you need a repair contact us via email: info@ter-cero.com For any further questions or if you need assistance please feel free to contact us.